Privacy policy
Last Updated: January 10, 2026
Delta Trading Japan Co., Ltd. ("we", "us", or "our") operates the JAPAN HUB online store and provides products and services to customers worldwide (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information that is reasonably necessary to provide and improve our Services, including:
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Contact Details: Name, billing address, shipping address, phone number, and email address.
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Payment Information: Payment card details and transaction information, which are processed securely through Shopify and authorized third-party payment providers. We do not store full payment card details on our servers.
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Communication Information: Information you provide when contacting us, such as customer support inquiries or order-related communications.
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Technical and Usage Information: IP address, browser type, device information, and interaction data collected through cookies and similar technologies to improve website performance and user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
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Order Fulfillment: To process payments, manage domestic and international shipping, and handle returns, refunds, or exchanges.
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Customer Support and Communication: To respond to inquiries, provide order updates, and maintain our customer relationship.
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Marketing Communications: To send promotional communications where you have provided consent. You may opt out at any time using the unsubscribe link included in our emails.
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Security and Fraud Prevention: To protect our Services, transactions, and customers against fraudulent, unauthorized, or malicious activity.
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Legal and Compliance Purposes: To comply with applicable laws, regulations, and lawful requests from authorities, and to enforce our terms and policies.
3. International Data Transfers and Third Parties
As a cross-border e-commerce business, your personal information may be transferred to, stored, and processed in countries other than where you reside.
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Service Providers: We share personal information with Shopify, payment processors, logistics providers, and other service providers as necessary to operate our Services and fulfill our contractual obligations.This includes third-party applications integrated with Shopify, such as contact form applications, which may collect, store, and process personal information on our behalf.We may also use third-party analytics and advertising tools to understand how our Services are used and to support marketing activities. These providers may process data on servers located outside your country of residence.
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Global Operations: Our operations are based in Japan, and our Services are hosted on Shopify’s global infrastructure. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable data protection standards.
4. Data Security and Retention
We rely on industry-standard security measures provided by Shopify and our service providers to protect your personal information. However, no method of transmission or storage is completely secure. We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights and Choices
Depending on your location, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete personal information.
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Opt out of marketing communications at any time.
Requests may be made using the contact details provided below.
6. Country-Specific Provisions
[For Residents of Australia]
This section applies to individuals located in Australia and is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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Complaints Handling: If you have a complaint regarding how we handle your personal information, please contact us first. We aim to respond to privacy-related complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
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Overseas Disclosure: By using our Services, you acknowledge that your personal information may be disclosed to overseas recipients, including in Japan, as described in this Privacy Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Delta Trading Japan Co., Ltd. (JAPAN HUB)
Email: [service@deltatradingjapan.com]